Contact Us – Magius Support & Editorial Team
Whether you need help with your Magius account or have a question about the content on this site, you're in the right place. This page explains who handles what, how to reach the right inbox, and what to include so you get a useful reply first time.
Reaching the editorial team
For questions about the content on this site — corrections, suggestions, or anything related to our articles and guides — write to [email protected]. We aim to respond within 48 hours on weekdays.
We can answer questions about how this portal works, clarify something we've published, or point you toward the right resource. We cannot process account requests, handle withdrawals, or intervene in disputes with the operator — those go through the operator's own support channels below.
Getting help with your account
The operator's support team handles everything to do with your account: registration problems, deposit or withdrawal questions, bonus terms, verification requests, and technical issues with the site itself.
You can reach them by Live Chat or Email, available 24/7. The email address for account support is published on the operator's own contact page. Live Chat is the faster option for urgent matters — verification holds, missing deposits, or a withdrawal that hasn't cleared.
What to include when writing in
A complete first message saves a round trip. Have these details ready:
- The email address registered on your account
- The approximate date and time of the problem
- Any reference number or transaction ID shown on screen
- What you were trying to do when the issue occurred
Screenshots help, especially for error messages or payment confirmations. The more context you provide upfront, the faster support can trace what went wrong and fix it.
Withdrawals and verification
Withdrawal requests are processed by the financial department within three business days, and you may be asked to verify your identity before a payout is approved. The documents typically requested are a certified ID, proof of residence, and proof of ownership for the payment method used.
If your withdrawal is delayed or you've been asked for additional documents, contact support with your transaction reference. They can check the status and clarify what's still needed. The financial department operates Monday to Friday, 6 AM to 5 PM GMT, so requests submitted outside those hours are queued for the next business day.
Responsible gambling support
If gambling is no longer enjoyable, free and confidential help is available in the UK. You can call the National Gambling Helpline on 0808 8020 133 (free, 24/7) or visit GamCare and BeGambleAware for advice and support.
To request self-exclusion or a cooling-off period, email the operator's support team directly. They can close your account or suspend it temporarily while you take a break.
Complaints and escalation
If you've contacted support and the issue hasn't been resolved, you can escalate your complaint to the Complaints Resolution Committee. Send your complaint to [email protected] with a summary of the problem and the steps you've already taken. The operator will inform you of the outcome within ten days of receiving your escalation.
For data protection concerns — how your information is used or stored — write to the Data Protection Officer at [email protected].
This site is for players aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.
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